Apple has published a set of new support pages for its HomeView smart display. They cover face recognition, user profiles, repairs and common problems. The pages went live as the device launched on November 13, 2026.
The guides help buyers set up the device and fix issues in daily use. Apple has also added steps for people who need to send their device in for service.
The main HomeView User Guide shows how to set up the display and change the Home Screen. It also explains how to use Siri AI, manage profiles and control smart home accessories.
Apple added several pages for specific problems. One covers what to do when HomeView does not recognize you. Another explains the 'Confirm Your Identity' warning. A third helps if you cannot add another person from your household.
There is also help for missing settings, lost personal data, apps that are not available and warning symbols on the screen.
These pages matter because HomeView can recognize up to six people in one home. Once it knows who is in front of it, the display shows that person's Messages, FaceTime, Calendar, Reminders and Find My.
Also Read: Apple Adds Samsung Galaxy Foldables to its US Trade-in Program
Apple's repair pages explain how to get a HomeView ready for Express Replacement Service. They also show how to pack and send the device to Apple for repair.
Other guides cover a display that will not turn on, a screen that freezes and setup trouble. Apple also lists the power adapters that work with HomeView and shows where to find the serial number. The company shared out-of-warranty repair prices for HomeView earlier.
Apple is expected to add more support pages in the coming weeks as more people start using HomeView.
For now, the new pages give owners one place to learn the features, manage household profiles and solve problems. Many people may be able to fix an issue on their own, without calling Apple support.