Apple is warning millions of iPhone users to stay alert to a growing FaceTime phishing scam that exploits trust instead of software vulnerabilities. Cybercriminals are using FaceTime video calls to impersonate Apple Support, banks, and other trusted institutions.
The aim is to convince users to hand over passwords, one-time passwords (OTPs), banking credentials, and Apple ID information. The company has stressed that the attacks rely on social engineering rather than any weakness in FaceTime itself.
The fraud typically begins with an SMS message suggesting that something suspicious has occurred with the user's bank account or Apple ID. It warns the recipient to take action to avoid being locked out of their account or losing their money.
The company says, “Scammers are pretending to be calling from banks or the government, and using FaceTime to dupe the victims. Using these entities, the scammers first scare the person by sending them a message about suspicious activity in their bank account or using their credit card.”
Following this, the victim receives a FaceTime call from an impostor posing as an Apple Support agent, a banker, or another legitimate representative. The caller sounds professional and creates a sense of urgency among the victim to reveal sensitive information.
Looking ahead, users should refrain from engaging with unsolicited FaceTime invitations from strangers. They should not share their passwords, OTPs, Apple ID details, or financial information during a video session.
The tech giant also warns its consumers to use two-factor authentication. Users should also keep their iPhones updated with the latest version of iOS, and report FaceTime spam messages or potential phishing scams to the company’s reporting services. Apple also reminds users that it will never ask for passwords, verification codes, or other sensitive information through FaceTime or unsolicited phone calls.
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