The United Arab Emirates has set a bold goal for the next phase of public services. Abu Dhabi aims to become the world’s first fully AI government across all digital services by 2027. The plan goes far beyond websites, mobile apps, or chatbots. It aims to create a government that can understand public needs, predict demand, connect different services, and take action through AI.
Abu Dhabi has set aside AED 13 billion, about US$3.54 billion, for its Government Digital Strategy 2025–2027. The strategy targets 100% sovereign-cloud use across government operations and full digitization and automation of government processes. More than 200 AI solutions should reach government services by 2027. The program could add more than AED 24 billion to Abu Dhabi’s GDP and create more than 5,000 jobs.
Abu Dhabi already has a strong base for this shift. By the end of 2025, more than 100 AI use cases had been deployed across 40 government entities. The government also had a pipeline of more than 200 AI use cases.
AI has also reached the public workforce. More than 95% of government employees had completed AI training by the end of 2025. Abu Dhabi used more than 600,000 customer feedback data points to improve public services. That work helped cut service-center visits by 400,000 and reduce customer requests by 64%. The number of steps required for services also fell by 23%.
TAMM sits at the center of Abu Dhabi’s digital government model. The platform offers more than 1,100 services and connects more than 90 public and private-sector partners.
Its AI Assistant has handled more than 630,000 conversations and more than one million messages. More than 400,000 users have used the assistant, which connects people to more than 950 services. Abu Dhabi reports that the system can resolve 95% of requests without human intervention.
TAMM 4.0 has taken this idea further with AutoGov, described by Abu Dhabi as the world’s first AI public servant. AutoGov can manage routine tasks such as licence renewals, utility payments, and regular healthcare appointments. The model marks a major shift from a government that waits for a request to a government that can act ahead of a request.
The federal government has now added a much larger national target. In 2026, the UAE announced a plan to convert 50% of federal government sectors, services, and operations to Agentic AI within two years.
Agentic AI can assess a situation, make a decision, take a series of actions, check the result, and improve the next action. The UAE plans to train 80,000 federal employees in this technology. The first phase covers citizens, residents, businesses, and public services.
In June 2026, the UAE also approved the Artificial Intelligence and Data Authority. The authority brings AI, public data, and digital government under a national structure. This step gives the UAE a central system for AI policy, data use, and digital transformation.
The AI-government plan rests on years of smart-city work. Dubai ranked fourth worldwide in the IMD Smart City Index 2025. Its autonomous transport strategy targets 25% of all mobility trips through autonomous transport by 2030.
Dubai has already moved beyond trials. In 2026, fully autonomous Baidu Apollo Go RT6 taxis entered official operations in Dubai. Commercial autonomous taxi services followed through Uber and Apollo Go.
This shows how the UAE connects city technology with public administration. Smart transport, digital identity, cloud systems, data platforms, and AI can work as parts of one public system.
The UAE also understands that advanced AI needs major computing power. The planned Stargate UAE AI campus in Abu Dhabi could reach about 5 GW of AI data-center capacity, with an initial phase of about 200 MW and around 100,000 Nvidia chips.
Microsoft has also announced plans for US$15.2 billion of investment in the UAE through 2029, with a major focus on cloud and AI infrastructure.
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The UAE’s 2027 vision marks a shift from smart government to AI-native government. Abu Dhabi provides the clearest 2027 target, while the federal Agentic AI program expands the idea across the country.
The goal is no longer just faster digital service. The larger ambition is a government that can understand needs, connect services, predict demand, and execute routine decisions through AI. That makes 2027 a major checkpoint in the UAE’s wider plan to establish itself as a global center for artificial intelligence and digital government.